PROMiXX is amazing - how can I order multiples?!
Thank you - you’re too kind! Please add the additional values to pledge for extra PROMiXX mixers: $30 - add 1 Original PROMiXX Mixer $40 - add 1 PROMiXX 2.0 (Whilst your pledge will only show as being for one reward - when we send you the surveys at the end of the campaign, you will be able to select your quantity/colour etc.) The following shipping costs will also need to be added: 1 additional PROMiXX mixer - no additional cost (worldwide $20 shipping still applies) Each additional PROMiXX thereafter: UK & US - free Rest of world - add $10 Example 1: US backer - 1 PROMiXX 2.0 + 1 Original PROMiXX mixer Original pledge = $40 (PROMiXX 2.0) Additional Original PROMiXX mixer = $30 Shipping = free TOTAL = $70 Example 2: Rest of world backer - 2 PROMiXX 2.0 + 2 Original PROMiXX mixer Original pledge = $45 (PROMiXX 2.0) Additional PROMiXX 2.0 = $40 2 x additional Original PROMiXX mixer = $60 Shipping = $40 ($20 + free + $10 + $10) Please note: you will also be able to order additional PROMiXX mixers once the campaign has ended, during the survey process. Last updated: Wed, Feb 26 2014 7:34 am EST
What’s the difference between the ‘Original PROMiXX Mixer’ and the ‘PROMiXX 2.0’?
The major difference is the power source - the Original PROMiXX Mixer is powered by 2 x AAA batteries, where the PROMiXX 2.0 is powered by an integrated Lithium-Ion rechargeable battery (harbouring a little extra power and torque). The PROMiXX 2.0 is also finished in brushed aluminium. We only use the finest quality materials and components on both models. Last updated: Wed, Feb 26 2014 10:41 am EST
Are the motors/bases interchangeable?
In short, yes! Both models utilise the same connectors between the drive shaft and motor unit. Last updated: Wed, Feb 26 2014 10:41 am EST
What are the specifications of the Lithium-Ion battery?
Great question - thanks for asking! We utilise a 500mAH 4.2 V Lithium-Ion battery with a double protection function board and a recharging indicating lamp. The battery can be recharged by your computer (5A, 500MA). The recharging time is one and a half hours. After recharging, the battery can operate the PROMiXX with 300ML water for 45 minutes. With most mixing only taking less than 30 seconds, the battery can last for over 4 weeks of normal use on a single charge! The PROMiXX 2.0 Lithium-Ion battery can be drained/recharged for 500 cycles. If the battery is being charged once per week, it could operate for almost 10 years. Last updated: Wed, Feb 26 2014 10:41 am EST
Do you offer a warranty?
Both PROMiXX models will be issued with a 1-year limited warranty from time of purchase. Last updated: Wed, Feb 26 2014 10:41 am EST
How noisy the PROMiXX?
The quietness of the PROMiXX is a definite perk - barely audible when the cap is on and very inconspicuous with the cap off… Incomparable to a noisy blender! Last updated: Mon, Mar 31 2014 11:13 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.